Most of our experiences cancel free up to 24 or 48 hours before the start. The exact window for your booking is printed on the product page, at checkout, and on your voucher — one policy, stated three times.
1. Cancelling inside the free window
Cancel from the “My bookings” page or by emailing community@hoponroues.com with your booking reference. You receive a full refund to the original payment method — no fees, no questions.
2. After the window / no-shows
Once the free window closes, the booking is non-refundable, because your seats have been committed to the venue or guide. Products sold as non-refundable state this clearly before you pay.
3. If we cancel
Weather, safety or operational cancellations from our side always give you the choice of a full refund or a free rebooking to any available date.
4. Refund timelines
Refunds are issued to the original payment method in the booking’s currency within 1 working day of approval; banks typically post the credit within 5–10 working days depending on the card issuer.
5. Partial refunds
If part of your group can’t attend and you are inside the free window, we refund the affected travellers at the per-person price paid, keeping the rest of the booking intact.
Who we are
- Company
- HOP ON ROUES PRIVATE LIMITED
- Registered address
- Sr.no 15, 3Rd Floor West Wing Marisoft 3 Marigold, Pune, Pune, Maharashtra, India, 411014
- RCS
- 411014
- Travel operator licence
- U74999PN2021PTC198184