Terms & conditions

When you book an experience, you enter into a contract with the operator identified in the “Who we are” section below. The contract is formed when we issue your booking confirmation and voucher; until then, held seats are a reservation, not a sale.

Prices are shown per traveller category (or flat per group) in the product’s operating currency and include VAT where applicable. The total shown at checkout is the full amount payable — there are no hidden fees. Your payment is captured when the booking is confirmed.

Your QR voucher is delivered to the email address on the booking and shown on the confirmation page. Present it on your phone at the meeting point or entrance; no printing is required. Some partner venues verify names against photo ID — where this applies, it is stated on the product page before you book.

Each product states its cancellation window on its page and on your voucher (for most experiences: free cancellation up to 24 or 48 hours before the start time). Inside the window, refunds follow our Cancellations & refunds policy. Rescheduling to another available slot is free within the same window.

If we cancel an experience (weather, safety, operational reasons) you receive a full refund or a free rebooking — your choice. If a departure is materially changed (time, meeting point), we will notify you as early as possible using the contact details on the booking.

Arrive at the stated meeting point on time; late arrival may be treated as a no-show without refund. You are responsible for meeting entry requirements of venues (security screening, bag limits, dress codes) listed under “Know before you go” on each product.

We operate with professional liability insurance and a financial guarantee (see below). Nothing in these terms limits liability that cannot be limited under applicable law. Our liability for a booking is otherwise limited to the amount paid for that booking.

These terms are governed by French law. EU consumers retain the protections of their country of residence and may use the European Commission’s online dispute resolution platform. Contact us first — community@hoponroues.com — most issues are resolved within two working days.

Hop on Roues Private Limited · 12 Rue des Abbesses, 75018 Paris · RCS Paris 923 456 789 · VAT FR42 923456789
Travel operator licence: Atout France IM075260012
Professional liability: Hiscox RCP · Financial guarantee: APST